Privacy Policy

Last updated: November 1, 2026

HomeKeep (“we”, “us”) makes the HomeKeep mobile app for iPhone and Android and this website. This policy explains what information we collect, why, and the choices you have. Questions: support@gohomekeep.com.

Information you give us

• Account details: your name, email address, and password (stored only as a one-way hash), or the identifier Apple or Google provides if you use Sign in with Apple or Google.
• Home information: property nickname, address, ZIP code, property type, size, year built, heating and cooling systems, photos and notes.
• Equipment and maintenance records: appliances and systems you add (brand, model, serial number, dates, photos), tasks, completion history, costs, contractor names you enter, warranties, and documents you upload such as manuals, receipts and invoices.
• Support messages you send us.

Information collected automatically

• Device and app data: device type, operating system, app version, push notification token, and basic diagnostic and crash logs.
• Usage data: which features are used (for example, tasks created or completed and “Find a local pro” searches), used to run and improve the service.
• Subscription status from Apple or Google: product, trial and renewal status, and expiry dates. We never receive your full payment card details.

How we use information

• To provide the app: build your maintenance schedule, send the reminders you choose, store your records, and sync across your devices.
• To verify your subscription and prevent abuse of free trials.
• To show local professional options for your ZIP code when you ask for them.
• To respond to support requests, keep the service secure, and fix problems.
• To send service messages (such as trial and account notices). Marketing email, if we ever send it, is opt-in and you can unsubscribe at any time.

We do not sell your personal information, and we do not use your documents or photos for advertising.

Photo recognition

If you use the equipment photo scan, the image is sent securely from our servers to an AI service that reads the label and suggests details. Results are suggestions only; nothing is saved until you confirm it. Images sent for recognition are not used by us to train models.

Finding local professionals

When you tap “Find a local pro”, HomeKeep uses your home’s ZIP code to look up nearby businesses for that type of work in OpenStreetMap, and can open Google Maps with the same search. The lookup sends only the type of work and the ZIP code, never your name or contact details. We record that you used the feature so we can improve it.

Who we share information with

• Service providers that host and run HomeKeep for us (cloud hosting, database and private file storage, push notification delivery, AI recognition, email delivery), under contracts that limit their use of your data.
• Apple and Google to process subscriptions and deliver notifications.
• Legal reasons: when required by law, or to protect the rights and safety of our users or others.
• Business transfers: if HomeKeep is involved in a merger or acquisition, under this policy’s protections.

Storage and security

Data is encrypted in transit (HTTPS) and stored with encryption at rest. Uploaded documents are kept in private storage and are only reachable through your signed-in account; there are no public links. Our staff cannot browse your documents; access for support happens only through a defined process you request.

Retention

We keep your data while your account exists. If your subscription ends, we keep your records for 12 months so you can reactivate without losing them, unless you delete your account sooner. When you delete your account, we delete your data and files within 30 days, except where we must keep limited records (for example, purchase records) by law.

Your choices and rights

• Access and export: download a copy of your data from Settings in the app.
• Correction: edit your information in the app at any time.
• Deletion: delete your account from Settings in the app, or email us.
• Notifications: choose which reminders you get, or turn them off in the app or your phone’s settings.
• Depending on where you live (for example California, Colorado, Virginia or the EU/UK), you may have additional rights to know, delete, correct or limit use of your information. Email us to make a request; we will not discriminate against you for using these rights.

Children

HomeKeep is meant for adults managing a home and is not directed to children under 13 (16 in the EU). We do not knowingly collect information from children.

Changes

If we make material changes, we will update this page and tell you in the app or by email before they take effect.

Contact

Email support@gohomekeep.com.