Support
Need help with HomeKeep? Email us at support@gohomekeep.com and we will get back to you, usually within 1 to 2 business days. You can also write to us from the app: More → Help & support → Contact us.
Common questions
How do I add my equipment?
Go to Equipment and tap Add. Type the details, or tap the camera to take a photo of the equipment label and HomeKeep fills in the brand, model and serial number for you to check.
What is Snap?
Snap lets you take one photo of a receipt, warranty or equipment label. HomeKeep reads it and saves the right details, like a cost, warranty dates or a new piece of equipment. You always check the result before it is saved.
How do reminders work?
HomeKeep sends a push notification and, if you want, an email before a task is due. Choose how early and which reminders you get under More → Notifications.
I am not getting notifications.
Make sure notifications for HomeKeep are allowed in your phone’s Settings, and that the reminders you want are switched on under More → Notifications in the app.
What does “Buy on Amazon” do?
For tasks like replacing an air filter, HomeKeep opens Amazon with a search for the right part, using the size you saved once. As an Amazon Associate I earn from qualifying purchases.
How does “Find a pro” work?
For jobs that need a professional, HomeKeep lists local businesses for that type of work near your ZIP code, with one tap to call or open them in Google Maps to read reviews. We never share your contact details with them.
How much does HomeKeep cost?
New subscribers get a 30-day free trial. After that, HomeKeep is $7.99 a month or $59.99 a year. Subscriptions are handled by Apple or Google.
How do I cancel my subscription?
On iPhone: Settings → your name → Subscriptions → HomeKeep. On Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → HomeKeep. Deleting the app does not cancel the subscription.
I forgot my password.
On the sign-in screen, tap “Forgot password?” and we will email you a link to set a new one.
Can I get a copy of my data?
Yes. In the app go to More → Account → Export my data.
How do I delete my account?
In the app go to More → Account → Delete account. See the account deletion page for details and for how to ask by email.
Contact
Raise Profits Inc
304 S. Jones Blvd #962, Las Vegas, NV 89107
Email: support@gohomekeep.com